I called today to sign up for my 16% discount on SprintPCS services as an ING customer and was told the deal ended "on the 15th". There was no mention of a deadline in the flyer that came with my statement. Who is asleep in the ING marketing department? I did some searching and it appears this promotion was a mess. I'm not sure of the details.
I have been happy with ING so far, but this just makes me psychologically feel as if they have "taken something away" from me with no notice. And that is not a nice, happy, orange feeling.
So I fired off and email to both the ombudsman and the email address given on the now defunct promo web page telling them (politely, I promise!) how I felt. If mistakes were made with this promo, they still aren't proactively handling it and that just doesn't seem like them.
I happened to check my account balancejust now and I noticed that a $25 "new account bonus" was posted to my account today. Huh. Nice. Still no reply, but $25 in free money will keep me happy. And of course...Orange.