Well, I *tried* to pay my January mortgage a few days early.
I normally have my mortgage payment deducted from my checking account. When I decided to pay my January payment a few days early, instead of sending a check with a payment coupon I decided to transfer the money from my HSBCDirect account (because that's where I had it until payday) to my HSBC mortgage. I put in the exact amount as my monthly payment (to the penny) and chose to execute the transfer on 12/22.
On 12/29 I received my next mortgage statement showing that my 12/22 payment had been applied in totality ... to principal. Needless to say I had to spend a good deal of time on the phone wrangling with an offshore rep who really didnt understand what I wanted to have happen. Finally I was assured that the 12/22 payment would be (re)applied to the January payment and my January auto-payment would be cancelled. He could not give me a confirmation number though....they don't have those (sigh), but I was free to call back after 24hrs had passed to check.
Oops. I forgot to call back.
Meanwhile, my expense check for October had *finally* shown up while I was away. I deposited it in the bank and promptly made EFTs to pay off my work credit card balances. Only I was apparently too aggressive. Every other expense check has been available in 24 hours, but this one needed 48 for some reason (a different, out of state, bank? who knows) and due to the voodoo of clearing funds I invoked my overdraft protection to the tune of $1000. Ouch. It costs me nearly a dollar a day to borrow overdraft money. And clearly time was ticking.
I couldn't fix it until Tuesday due to the holiday but when I got to the bank I was informed I didn't have enough to pay it back. Which was in turn due to the fact that HSBC still took my January payment from my checking account. At which point I sort of turned into Yosemite Sam only not as cute.
More wrangling on the phone with HSBC (my call was dropped three times) and another offshore rep insisted there was nothing she could do to fix the problem because the cut off for January auto-payments was the 28th, and I had requested the stop on the 29th (well why didn't the HSBC rep on the 29th tell me I couldn't cancel the January payment?!!? Oh, never mind). I finally pleaded with her to transfer me to someone who could fix it for me.
And she did! Lance hooked me up. I don't think Lance works "offshore" either. He reversed the January payment (which had become the February payment by the time they took it out since January was paid...oy vey) and said the funds should be back in my account within 48 hours. I have to double check tomorrow but I also confirmed at the branch that with the recent software upgrade, I can now pay off my overdraft online.
But after Lance took care of that, he broke my heart by telling me that once property taxes are established to be paid via escrow there is no changing that. But that's a problem for another day.
Ok. I know what you are saying...that's not really a nightmare...and you're right. Lance the man took care of my problem after I only spent a total of maybe two hours on the phone (the disconnects, the hold times, the multiple calls...sheesh) and everything should be right. But I am bummed that this cost me interest on my overdraft, hopefully it will be under $10.